Please note that digital meal certificates are presently not supported for in-app orders.

Yes, immediate re-enrollment is available even upon closing your account.

Modifying an account ID is not permitted. If you require a different ID, you must delete your existing account and complete the sign-up process anew.

To modify your account details, please tap the Menu icon in the upper-right corner and proceed to My Hansot > Preferences > Edit Profile.

If you have been charged twice for an order, please submit a request through our Q&A section (1:1 Customer Inquiry) or call our Customer Center at 02-585-1114 with the following information for assistance:

• Card number

• Time of payment

• Amount charged

To ensure the robust protection of your credit card details, we have strengthened our security policy. Consequently, payment functionality is disabled over Wi-Fi connections on the Hansot ordering app.

Please note that a PIN recovery function is not provided. Entering an incorrect PIN three times in a row will automatically delete the registered payment card. You can then re-register the card to continue using it.

You will receive a push notification stating: "Reminder: 10 minutes until your scheduled pickup time for [Menu Name] at [Store Name]."

It is not possible to modify completed transactions. If you wish to add more items, kindly submit a new order for the additional menu selections.

To review your order history, please tap the top-right Menu and proceed to My Hansot > Order History. Guest order details are viewable for up to 30 days, but please be advised that deleting the app will remove access to your previous order records.